Refund & Cancellation Policy
At Initiators Media, we prioritize client satisfaction and transparency. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be considered for our services. By engaging our services, you agree to the terms outlined below.
1. General Policy
1.1. Initiators Media offers customized digital marketing solutions, and results may vary based on project scope, industry, and other external factors.
1.2. Refunds and cancellations are subject to the conditions outlined in this policy.
2. Service Cancellation
2.1. Cancellation Before Project Commencement:
- If a client wishes to cancel services before the project starts, a full refund will be issued, excluding any administrative fees incurred.
2.2. Cancellation After Project Commencement: - If a client cancels services after work has begun, refunds will be issued on a prorated basis, depending on the percentage of work completed.
- No refunds will be provided for completed deliverables or services already rendered.
3. Refund Policy
3.1. Eligibility for Refunds:
- Refunds are available only for services explicitly agreed upon in the contract.
- Clients must demonstrate that the agreed services were not delivered as per the scope of work outlined.
3.2. Non-Refundable Items: - Payments for third-party tools, advertising budgets, and software subscriptions are non-refundable.
- Customized services, such as content creation, SEO, or campaigns, are non-refundable once delivered.
3.3. Processing Time: - Approved refunds will be processed within 15 business days.
4. Subscription-Based Services
4.1. Monthly Retainer or Ongoing Services:
- Cancellations must be requested at least 14 days before the next billing cycle.
- Failure to provide notice will result in billing for the upcoming month.
4.2. Trial Periods: - Refunds are not available for trial services unless explicitly stated in the contract.
5. Force Majeure
Initiators Media will not be held liable for delays or cancellations caused by circumstances beyond our control, including but not limited to natural disasters, technical failures, or regulatory changes.
6. How to Request a Refund or Cancellation
6.1. Clients must submit refund or cancellation requests via email to [Insert Contact Email].
6.2. Requests must include the contract details, project name, and reason for the request.
6.3. The team will review the request and provide a resolution within 7 business days.
7. Dispute Resolution
In case of disputes regarding refunds or cancellations, both parties agree to resolve the matter amicably through communication. If unresolved, the issue will be addressed through arbitration as per [Insert Jurisdiction] laws.
For any inquiries or concerns, please contact us at:
Email: contact@initiatorsmedia.com