Refund & Cancellation Policy

Last updated: July 2026

At Initiators Media, we prioritise client satisfaction and transparency. This Refund and Cancellation Policy explains the terms under which cancellations and refunds may be considered for our services. By engaging Initiators Media, you agree to the terms set out below.

1. General Policy

Initiators Media provides customised digital marketing services. Because results depend on project scope, industry, budget, and other external factors, outcomes may vary. Refunds and cancellations are handled on the basis described in this policy and in your service agreement.

2. Cancellation of Services

• Before work begins. If you cancel before a project has commenced, you are entitled to a full refund of any prepaid fees, less any non-refundable administrative or third-party costs already incurred on your behalf.
• After work begins. If you cancel after work has started, refunds are calculated on a prorated basis according to the percentage of work completed. Deliverables and services already provided are non-refundable.

3. Refund Eligibility

Refund requests are assessed individually and in good faith. Eligibility depends on the stage of the engagement, the work performed, and the terms of your agreement. To request a refund, please contact us with your details and the reason for the request.

4. Non-Refundable Items

Certain items are non-refundable, including completed deliverables, services already rendered, third-party costs (such as advertising spend, software, or media purchased on your behalf), and any fees expressly marked as non-refundable in your agreement.

5. Advertising Spend

Media and advertising budgets paid directly to platforms such as Google, Meta, or Amazon are governed by those platforms and are not refundable by Initiators Media. Management fees are handled in accordance with the cancellation terms above.

6. Refund Process and Timeline

Approved refunds are processed to the original payment method within a reasonable period, typically within 7 to 14 business days of approval. Processing times may vary depending on your payment provider.

7. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Initiating a chargeback without contacting us may delay resolution and could affect ongoing services.

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The current version will always be published on this page with a revised effective date.

9. Contact Us

For any questions or to request a cancellation or refund, please contact us at contact@initiatorsmedia.com.